The Problem

A Stalled Project, a Frustrated Client
and a Missed Opportunity

A Proof of Concept That Missed the Mark

A major U.S. healthcare system set out to modernize its WAN. They wanted Palo Alto Networks’ SD-WAN but needed managed services to deploy and run it.

In the end, the customer chose another provider with a different platform and a managed service provider (MSP). Without the right delivery partner, the project unraveled.

THE RESULT: mismatched technology, poor project management and no day-two support. No live sites, no roadmap and no trust.

The client was stuck. They faced:

A sprawling environment spanning 70+ hospitals, clinics, ambulatory care centers and remote radiology offices
Strict operational constraints
An overstretched IT team
Lingering frustration from lack of progress

Within six months, both Palo Alto Networks and their trusted advisor recognized the stalled initiative as a chance to reset and build a stronger, more strategic partnership.

This time, they jointly recommended Globalgig as the right MSP to take full ownership of delivery, restore momentum and guide the customer toward long-term success.

How frequently do you encounter demand for managed services when pitching SD-WAN and SASE solutions?

Almost always: It’s part of most deals.
Often: Comes up in many client conversations.
Occasionally: Depends on the client and their setup.
Rarely: We're still hesitant to bundle managed services.

Getting Back on Track

This time, the customer knew exactly what they wanted: a partner who would stand beside them, understand the realities of healthcare operations, and protect patient care while managing the complexity of a large environment.

Together, we formed one team, combining Palo Alto’s technology, the partner’s customer relationship, and Globalgig’s technical expertise and proven delivery capabilities.

However, success still depended on flawless execution and full accountability to restore trust and deliver the results the customer had been promised but never received.

“SD-WAN is a whole different beast (than just shipping a bunch of firewalls). We definitely needed a great partner in the trenches with us for this type of project!”

Katie Hatcher
Core Account Executive
Palo Alto Networks Healthcare

That's where Globalgig stepped in, bringing real-world expertise:

Applied specialized knowledge to navigate the technical and operational complexity of a multisite healthcare environment

Delivered a realistic roadmap with achievable milestones, tailored to their strict operational requirements

Took accountability across every phase, from scope through full pilot rollout, removing the burden from an already overstretched IT team