The Full Picture

What the Deal Included, What It’s Already Changed and Where It’s Headed

Real-World Impact

A successful renewal unlocked much more than just contract closure. It set the stage for technical recovery, partner reengagement, and smarter long-term planning.

What’s Already Changed, and What Comes Next

Renewal Secured Without Rebuilding

The customer avoided a disruptive rip-and-replace and stayed on their trusted platform. With a stable base in place, we helped them move forward, not start over.

The Agent Brought Back In

The agent, originally sidelined, re-engaged the renewal through Globalgig. Together, we found the right path to process the order and restore their commission without disrupting fulfillment.

Licensing Cleanup Completed

We audited, corrected, and clarified entitlements to eliminate guesswork and avoid renewal errors.

Pilot Framework Established

Five high-priority sites were scoped and structured for onboarding into Globalgig’s co-managed services, creating a blueprint for future support across all 180+ locations.

What Else We Made Possible

Underutilized SASE Investment Exposed: By identifying hidden inefficiencies during renewal, we uncovered new insight into how to get more value from the customer’s SASE investment. That clarity now shapes how they manage spend, usage, and future upgrades.

Visibility Scoped and Underway: We didn’t treat visibility as an add-on. Orchestra Insight was included from the start, giving the customer a path to real-time observability they’d never had before.

Operational Support Model Defined: Our co-managed service lets the small internal team focus on strategy, while we handle the operational load.

What Was Delivered

Technology:	Palo Alto Networks Prisma Access and SD-WAN Globalgig Integrated Managed Services (IMS) Orchestra Insight Platform
Service Level:	Premier Co-Managed Services End-to-End Monitoring, Change Management and Support
Outcomes:	$1.1M renewal secured without rip-and-replace Agent reengaged and fully compensated Customer avoided a disruptive, multi-year migration Five priority sites scoped for co-managed onboarding Technical stabilization approach defined and ready to deploy Contract and licensing issues untangled Strategic roadmap in place for future service expansion

“We didn’t just give them a new stack. We helped them right-size what they already had. That’s a big deal.”

SASE Sales Director, Globalgig